Client Service Representative

VCA Animal Hospitals•Cambridge, MD

2d•Onsite

About The Position

VCA Choptank Animal Hospital located in Cambridge, MD is looking for a Part time “Client Service Representative” who enjoys being part of a supportive and dedicated team that focuses on quality patient care and excellent client service. We are a dedicated team that goes out of our way to deliver exceptional quality medicine for our patients with excellent customer service for their pet parents. We may be a small hospital but our clients feel bonded and are truly a part of our extended family. Spending quality time with our clients and patients makes us unique and very personable with each pet and pet parent. Our team is very caring and skilled and we focus on continuing education so we can continue to learn and grow to help support our patients, clients and each other. There is always opportunity to grow and we can put you on the path to grow in your career. We’re here to support your goals and interests. We are focused on finding a part time “Client Service Representative” to join our team of professionals and will consider a part time as well! You will have the advantage of working with a collaborative team while maintaining a work and quality of life balance. As the face of VCA, the Client Service Representative sets the tone for our practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Specialist is the pivot around which the hospital operates and is responsible for:

Requirements

Excellent follow through
Liaison between the client and doctor
Excellent multi-tasking
Enjoys working with people and animals and it shows
Forward thinker, creative, and proactive
Can remain calm under pressure
Remains positive, professional and respectful
is a people person and a pet lover.

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

Health & Well-being
401k retirement savings plan with company match
Health/dental/vision insurance, infertility benefits, gender affirmation services
Paid parental, vacation and sick leave
Bereavement leave
Professional Development
Continuing Education Allowance
WOOF University – offering abundant CE for team members
Client Service Development Program
Regional CE offered
Additional Benefits
Pet Care Discount for your own pets
Recognition program
Supplemental insurances
Optional family benefits
VIP Discounts through many merchants
medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!