Client Service Representative
Netsmart Technologies•Overland Park, KS
1d
About The Position
Netsmart is seeking a detail-oriented Customer Support Representative to provide high-quality support to our users. In this role, you will address routine support requests, follow established Netsmart processes, and ensure accurate documentation while delivering excellent customer service.
Requirements
- Associate degree or equivalent relevant work experience
- The ability to demonstrate strong customer service skills.
- Excellent written and verbal communication skills.
- Attention to detail.
- Excellent time management skills.
Nice To Haves
- At least 1 year of experience in a customer service environment.
- Bilingual Spanish and English.
- Healthcare solution support experience.
Responsibilities
- Address and resolve basic and routine support requests.
- Adhere to Netsmart processes and best practices.
- Escalate support requests as required.
- Enter quality information into tracking systems .
- Create and Manage Netsmart support requests according to Netsmart best practices .
- Contribute to k nowledge bases and documentation.
- Identify and make recommendations to improve support p rocesses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
