Temp to Perm Client Service Representative

Marsh McLennan•Greenville, NC

2d•Hybrid

About The Position

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Service Representative at McGriff , a division of Marsh McLennan Agency (MMA). Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Customer Service Representative on the McGriff Employee Benefit Solutions team, you’ll provide responsive service for information inquiries and claims process for Flexible Spending Accounts, Health Reimbursement Arrangements, Transportation Spending Accounts and Health Saving Account (HSA) Plan or COBRA Clients as appropriate. Determine coverage and pay out based on IRS guidelines. Educate plan participants verbally and via written correspondence on clients, plan specifics. Research and resolve issues as it relates to benefits. Build and maintain rapport with clients. Work collegially as a supportive member of the production team for the benefit of the clients and internal partners. Maintain open, effective communication and timely follow-up. IMPORTANT: This is Temporary Position that may be converted to a Permanent position Shift is 8:00 AM to 5:00 PM EST Starting salary is $45,760 or $22/hour

Requirements

High School graduate or equivalent education and/or related experience
Strong interpersonal skills, especially telephone demeanor
Independent thinking with an ambitious goal-oriented mindset
Strong team player worth ethic and willingness to help reach all goals
Demonstrate proficiency of basic computer applications, such as Microsoft Office products

Nice To Haves

Insurance Experience
HR Experience

Responsibilities

Provide responsive service for information inquiries and claims process for Flexible Spending Accounts, Health Reimbursement Arrangements, Transportation Spending Accounts and Health Saving Account (HSA) Plan or COBRA Clients as appropriate.
Determine coverage and pay out based on IRS guidelines.
Educate plan participants verbally and via written correspondence on clients, plan specifics.
Research and resolve issues as it relates to benefits.
Build and maintain rapport with clients.
Work collegially as a supportive member of the production team for the benefit of the clients and internal partners.
Maintain open, effective communication and timely follow-up.