FT Client Services Rep (30-40hrs/wk) at VCA Madera Pet Hospital in Corte Madera

VCA Animal Hospitals•Corte Madera, CA

3d•$20 - $28•Onsite

About The Position

VCA Madera Pet Hospital in Corte Madera is hiring for the position of full time Client Service Representative. We are a high quality 9 DVM practice that has built it's reputation on our exceptional doctors and customer service. We would prefer someone with experience, but are willing to train the right person. If you have great people skills, love pets, and are a great multi-tasker, this is the job for you!

Requirements

Prior experience in a veterinary hospital is not required. We are willing to train the right candidate.
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and people—as well as awareness and understanding of others’ reactions
Proven decision-making skills
The ability to integrate new information into problem-solving
Proficiency in Microsoft Office
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Responsibilities

Greeting visitors, answering phones, and showing clients and their pets to exam rooms
Scheduling and confirming appointments
Making follow-up calls and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending and helping clients select products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Answering questions about products and services
Managing electronic medical records, reports and correspondence