Experienced Client Service Representative

VCA Animal Hospitals•Brookline, MA

1d•$21 - $24•Onsite

About The Position

VCA Brookline Animal is seeking an experienced client service representative to join our well established hospital and team. We are a six doctor, fast paced general medicine practice. We are located in the heart of Brookline, a mile from downtown Boston. The successful candidate will be a believer in the possibilities of high quality veterinary medicine, patient care, and customer service. Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment, have a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.

Requirements

Excellent knowledge of veterinary client service; at least 2 years of experience in the veterinary field
Strong organizational skills
Strong client relations and interpersonal skills
Intermediate to expert computer skills
Excellent oral and written communication skills
Self-starter and team player
The ability to integrate new information into problem-solving
High School Diploma/GED or equivalent
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
Compassion for pets and people—as well as awareness and understanding of others’ reactions
Scheduling flexibility to include days, nights, weekends and holidays

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e. heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Triaging phone calls
Understanding and entering vaccine information