Client Service Representative

Eastern Maine Emergency Veterinary Clinic•Brewer, ME

95d•$18 - $19•Onsite

About The Position

Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. Eastern Maine Emergency Veterinary Clinic looking to add a compassionate and skilled Client Service Representative to our team. The schedule for this role is still being finalized, but availability for Saturday and Sundays are required. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our high-energy environment means you’ll get to do it all and push your skills with the support of an excellent team. It’s the kind of freedom that feels like running at the speed of light into a 5-story pile of leaves – and that’s just the beginning. As part of our team, you’ll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love. Eastern Maine Emergency Veterinary Clinic is an emergency clinic originally formed by local veterinarians in hopes of delivering prompt and conscientious emergency care for patients after hours, on weekends, and during holidays. We are fully equipped and provide state-of-the-art care. All of our doctors and technicians have training and experience in emergency care. Our hours of operation are Tuesday-Thursday 5:30pm-8:00am, Friday 5:30pm-Tuesday 8:00am (Open 24 hours on Saturday, Sunday and Monday). Eastern Maine Emergency Veterinary Clinic is in Brewer, Maine, a city of approximately 10,000 people, which sits just outside of the larger city of Bangor: population 150,000. Brewer is located on the tidal Penobscot River, with 10 nearby lakes and countless streams. There is plenty to do in Brewer such as hiking, kayaking, touring the local breweries, strolling on the scenic Brewer Riverwalk, and enjoying the active music/arts community. The city of Bangor and the International Airport are just minutes away. Bangor’s historic downtown is full of new shops, boutiques, and award-winning restaurants. The Bangor Waterfront is now a major regional event center with premier concerts and events. And, Bar Harbor, Maine, home of the world-renowned Acadia National Park, is about an hour’s drive away! https://emevc.com/

Requirements

High school diploma or equivalent
Significant experience with basic office functions in a busy office environment
Must be a team player and have compassion for pets and their people
Must have a flexible schedule and be able to step into shifts on evenings, weekends and holidays

Nice To Haves

Previous experience working as a Veterinary Receptionist / CSR is preferred but not required

Responsibilities

Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
Warmly greets clients
Prepares patient files
Receives and relays client correspondence and updates client financial records
Answers client’s inquiries about basic animal care questions and routine procedures
Admits patients and handles medical records entries accurately
Prepares client invoices for services performed
Handles payment transactions.
Receives and relays telephone and email messages accurately and promptly

Benefits

Great pay with competitive medical, dental, and vision insurance coverage
401K with 100% company match of up to 3%, and a 50% match for the 4thand 5th%
Generous paid time off to help you achieve your purr-fect balance
Employee Ruff-erral Program
Company-paid life insurance, AD&D, and short-term disability (long-term disability available)
Accident and critical illness insurance
Bonding leave enhanced maternity benefit
Flexible Spending Account (FSA) and Health Saving Account (HSA)
Continuing education yearly allowance for skills development
Certification fees reimbursement (eligible employees only)
Commuter benefits, uniform allowance, and Employee Assistance Program (EAP)
Free monthly wellness meetings focused on ways to reduce stress and anxiety, led by the medical director
Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing
Pet Care: Discounts on veterinary services and products
Pet Diagnostics: Discounts on reference lab testing
Pet Food: Discounts on Purina pet foods