Client Service Representative - San Francisco, CA
About The Position
The Castro Animal Hospital (TCAH) are fast-paced, community-focused veterinary clinic in the vibrant Castro neighborhoods. With high demand for quality pet care, our dedicated teams provide expert treatment, compassionate service, and a welcoming environment—ensuring every furry friend thrives. Visit our website and take a look! Castroanimalhospital.com We are seeking a Client Service Representative (CSR) with a passion for veterinary medicine, a commitment to excellent client care, and the ambition to become an integral part of our client service team across both hospitals. 1-year veterinary client service experience is preferred but not required. The CSR is the client's first contact when calling or visiting the practice and, as such, represents the hospital's professional image to callers and visitors. The best candidate must possess: Strong organizational skills Excellent telephone and in-person communication skills The ability to stay calm under pressure in a fast-paced environment. They must have compassion for our clients and their fur family and understand the stress that they endure. CSRs are responsible for greeting clients, differentiating routine cases from emergency cases, scheduling appointments, entering client, patient, and financial data into the computer, generating invoices and explaining them to clients, processing payments, and managing medical records. We offer great benefits and a highly competitive hourly compensation based on experience and skill level, and an excellent benefits package that includes: Financial Benefits A flexible approach to compensation that will reflect your skillset and future performance 401(k) matching & Roth Retirement Savings Plan Flexible Spending Account (full-time only) 529 Savings Plan Tuition Support Program (full-time only) Referral bonus program Wellness Benefits Health Insurance, including medical, dental, and vision (full-time only) Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only) All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only) Sick Time / Paid Time Off Free/discounted lab work for all employee pets Pet discounts on services and products Pet food discount program Workplace Benefits Quarterly Team Rewards Bonus Program Professional development opportunities Continuing education allowance Uniform allowance Lifestyle Benefits Six paid holidays (full-time only) Employee Assistance Program Employee discount program Join Our Team! If you're a self-motivated, enthusiastic team player and would like to be part of an organization driven to be a leader in San Francisco veterinary care, then we look forward to you joining our team!! Diversity, equity, inclusion, and belonging are core values of The Castro Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
Requirements
- Strong organizational skills
- Excellent telephone and in-person communication skills
- The ability to stay calm under pressure in a fast-paced environment
- Compassion for our clients and their fur family and understand the stress that they endure
Nice To Haves
- 1-year veterinary client service experience is preferred but not required
Responsibilities
- Greeting clients
- Differentiating routine cases from emergency cases
- Scheduling appointments
- Entering client, patient, and financial data into the computer
- Generating invoices and explaining them to clients
- Processing payments
- Managing medical records
Benefits
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
- Health Insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
