Client Service Representative

Animal Humane Society•Saint Paul, MN

2d•$18•Onsite

About The Position

Are you passionate about community support and providing exceptional service? Become a vital part of our compassionate and community-focused veterinary clinic team, as a Client Service Representative. In this role, you’ll be the first point of contact for pet owners—helping schedule appointments, manage communications, and ensure a smooth experience from check-in to checkout. Our clinics are committed to delivering high-quality veterinary care at affordable rates, with additional discounts available based on income. If you’re looking for a meaningful role where you can make a difference in the lives of pets and their people, we’d love to meet you! 🐾 The Client Services Representative is responsible for the daily coordination and scheduling of Veterinary Center Spay/Neuter, Wellness, Dental, and Specialty surgery appointments.

Requirements

2+ years of customer service experience required.
Excellent customer service and communication skills.
Strong administrative and process management skills.
Strong multi-tasking and problem-solving skills.
Proficient with computers, specifically a working knowledge of Microsoft products.
Reliable transportation required.
Must be comfortable with the emotional aspect of work in the veterinary field, including the use of humane euthanasia.

Nice To Haves

Experience scheduling appointments and/or serving at a reception desk preferred.

Responsibilities

Greet clients and maintain a professional and welcoming environment.
Answer incoming phone calls and make outgoing calls to return voice messages.
Respond to email inquiries regarding services.
Schedule clients for services.
Prepare and ensure proper paperwork and consent forms are completed prior to services.
Collect payment from clients.
Email invoices, receipts, and records as needed.
Make reminder, follow up, and no-show calls for services.
Escalate complex client questions and concerns as appropriate.
Communicate in a positive and professional manner with customers, other employees, and volunteers.
Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.
Accurately enter and maintain client files and required information in Evet.
Manage and view work schedule in Makeshift.
Clock in and out of shifts using ADP.
Monitor AHS email and other messaging software.
Other duties as assigned.

Benefits

Health, dental, and vision insurance
401k retirement plan with 4% company match
15 days of Paid Time Off in your first year + Paid and Floating Holidays
Work-life balance
Unique animal adoption benefits and discounts on veterinary care and pet supplies
Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance; critical illness insurance; hospital indemnity insurance; employee- paid supplemental life; employee-paid accidental death & dismemberment; and long term disability insurance.
Employer-paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability.
Support for student loans: we are a Public Service Loan Forgiveness qualified employer
Mental Health and Counseling Support: all employees have access to our Employee Assistance Program with 3 free counseling sessions per year
401(K) for part-time and full-time staff
Nine paid holidays for full-time staff
Paid floating holidays for part-time and full-time staff (up to 4 days per year based on start date)
Paid Time Off for part time and full time staff (amount is based on hours worked and FTE status)
Paid parent leave for full-time staff