Client Service Representative in Santa Barbara
About The Position
VCA Care Specialty and Emergency Animal Hospital is a well-established 24-hour emergency and specialty practice in beautiful Santa Barbara, California. We are seeking a highly motivated full or part time energetic Client Service Representative to join our team! At VCA Care, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented team! We have a unique culture in our hospital that values each person’s individual skill set, personality, and career goals- and we want you to stick around! Career growth and professional development is important, so we want to provide you with opportunities to take on new and exciting roles within VCA! There’s something special about you and we are excited to learn more! As a member of the VCA team, your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so we can provide exceptional care to every patient. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
Responsibilities
- Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports, and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times- both inside and outside.
Benefits
- Access to the people and resources of a large veterinary community
- Leadership opportunities
- Career development programs
- Strong Shelter partnerships and VCA Charities
- CE allowance
- Tuition support and sponsorships
- Free wellness subscriptions (Head Space, Lyra)
- Referral bonuses
- Competitive wage
- Medical, dental & vision insurance
- Life, long and short term disability insurance
- Paid parental leave
- Paid vacation and sick time
- 401(k)
- Generous pet care discounts and Associate discounts
- Student loan advisory services and loan tools and resources
- Nationwide hospital transfer opportunities
- Medical/Dental/Vision insurance
- 401(k) retirement plan
- pet care discounts
- paid vacation, holidays and sick days
- health and well-being programs that provide resources and training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
