Client Service Representative

Hotham Veterinary Services • Presque Isle, ME

13h

About The Position

Hotham’s Veterinary Services is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our welcoming environment means you’ll be greeted by committed veterinarians to provide the best possible care. As part of our team, you’ll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love. Hotham’s Veterinary Services is currently a 2-doctor practice with 2 locations. Our first hospital in Presque Isle and a second location in Houlton, Maine. We have a fantastic support team at each site and well-equipped, well cared for hospitals that include ultrasound, full lab, and digital radiology. We provide and maintain a well-stocked ambulatory unit for large animal services. https://hothamvets.com/ Client Service Representative Hotham Veterinary Services in Presque Isle, ME

Requirements

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people
• Employment will require the successful completion of references and background check.

Nice To Haves

• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required

Responsibilities

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client’s inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly

Benefits

• Great pay with competitive medical, dental, and vision insurance coverage
• 401K with a company match of up to 4%- after 6 months of service
• Generous paid time off
• Mental Health Resources
• Company-paid bonding leave
• Pet Care: Discounts on veterinary services and products
• Pet Diagnostics: Discounts on reference lab testing
• Pet Food: Discounts on Purina pet foods
• Pet Insurance: Discounts available with our preferred vendor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED