Client Service Representative
About The Position
Client Service Representative VCA Noah's Ark Animal Hospital in beautiful Goleta, CA is seeking a full-time Client Service Representative to join our team! We are dedicated to delivering high quality patient care to companion and exotic pets in Santa Barbara County. We are looking for a passionate and motivated individual to help complete our team! Our Client Service Representatives provide high-quality and exceptional customer service at all times. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. BENEFITS: We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more! This position pays $18.00 - $21.00 , dependent on experience, education, certification The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
Requirements
- At least one year of proven past experience helping customers
- High School Diploma/GED or equivalent
- Excellent listening and communication skills
- Compassion for pets and people
- The ability to integrate new information into problem-solving
- 1 year of Customer Service experience preferred
- Ability to multitask in a fast-paced environment
Responsibilities
- Scheduling and confirming appointments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Answering questions regarding our services
- Managing medical records, charts, reports and correspondence
Benefits
- medical/dental/vision
- paid vacation (for F/T employees only)
- 401(k)
- generous personal pet care discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
