Client Service Representative (2026-10020)
About The Position
Cox Automotive is searching for Client Service Representative Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry. This is a 12 Month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.
Requirements
- 1-2 years in Customer Service preferred
- multitasking
- strong communication skills
- calm under pressure
- organization
Nice To Haves
- spanish speaker preffered
Responsibilities
- Serve as the primary customer support for the Arbitration Hub
- Work independently to provide immediate availability and professional service
- Provide documentation within company systems
- Make decisions to eliminate impedance for customers to buy cars
- Partner with all parties to keep them informed of the status of open issues
- Work closely with escalation partners to identify, document, and monitor exceptions to standard processes
- Create a list of best practices
- Maintain relationships with existing customers, including problem solving and consulting with dealers
- Educate dealers about Manheim and ancillary partners
- Identify, assess, and resolve issues, and determine necessary communication with central functions such as IT or Product, or other Manheim Partners
- Train across other departments on resolving different client issues
- Provide responsive, timely telephone, chat, and email support
- Act as the single point-of-contact for issues from identification through resolution as often as possible
- Oversee and monitor the resolution to all problems, regardless of delegation to other departments
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
