Client Service Representative

VCA Animal Hospitals•Orlando, FL

1d•Onsite

About The Position

Bay Hill Cat Hospital is a feline-only veterinary practice dedicated to providing exceptional medical care and an outstanding client experience in a calm, compassionate environment. We are seeking a friendly, organized, and detail-oriented Client Service Representative (CSR) to join our team and serve as the welcoming face of our hospital. The Client Service Representative is responsible for delivering excellent customer service while supporting daily hospital operations. This role is critical in creating a positive experience for our clients and their cats—from the first phone call to checkout. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.