Client Service Representative
About The Position
Client Service Representative VCA Great Lakes Veterinary Specialists is a busy, small animal specialty and emergency hospital in Warrensville Heights, Ohio. We are seeking an experienced Client Service Representative to join our team. We are hiring for nights and weekend shifts only at this time and will consider full or part time applicants. We’re looking for a personable yet highly professional “service extraordinaire” to join us in a very important support role for our entire hospital. The ideal candidate is a believer of high quality patient care, a devoted team player who thrives in a collaborative environment, and is invested in the success of the entire team. Our new team member will be someone who takes enormous pride in their ability to listen and speak to clients like a trusted friend; a service-minded professional who is energized by the gratitude of others and in the satisfaction of a job done right. This is an exceptional opportunity for an empathetic individual to join us in ensuring that all of our clients feel welcomed and appreciated, and receive the best service and pet care. If this describes you, then we want you on our team! Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative role is the pivot around which the hospital operates and is responsible for:
Requirements
- experienced Client Service Representative
- nights and weekend shifts only
- full or part time applicants
- Excellent customer service skills
- Ability to answer a multiline phone system
- Conflict management, dispute resolution, and de-escalation skills are a must
- Ability to work independently, take initiative, and make suggestions
- Willingness to learn more regarding; customer care, veterinary services
Responsibilities
- Excellent customer service skills; a real aptitude for putting pets and pet parents at ease by creating a welcoming environment
- Ability to answer a multiline phone system
- Scheduling and confirming appointments
- Aid with admitting and discharging pet patients
- Invoicing/billing, processing payments, collection attempts
- Conflict management, dispute resolution, and de-escalation skills are a must
- Ability to work independently, take initiative, and make suggestions
- Willingness to learn more regarding; customer care, veterinary services, and medical office procedures
- Managing medical records, charts, reports, and correspondences
- Presenting and explaining fees, including processing payments
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
- A passion for helping animals and their owners
Benefits
- Competitive wages and benefits
- Uniforms provided
- Exceptional career development: there is room to grow here
- Extensive online anytime-anywhere access to journals and textbooks
- Employee Assistance Programs to support your health and wellbeing
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps
- medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
