Hollymead Veterinary Hospital - Client Service Representative

Hollymead Veterinary Hospital•Charlottesville, VA

About The Position

Hollymead Veterinary Hospital offers General Practice and Urgent Care services to companion animals in Charlottesville, Virginia. Formerly known as VETSS (Veterinary Emergency Treatment and Specialty Services), our hospital has provided emergency services to the Charlottesville community for over 30 years. In 2018, as the landscape of veterinary care evolved, we began shifting towards urgent care and general practice services. Our team is dedicated to both pets and their owners, and we pride ourselves on delivering medical excellence and patient-centered care in a comforting environment. We have several team members that are Fear-Free and RECOVER certified, led by a people-focused Certified Veterinary Practice Manager (CVPM). Hollymead Veterinary Hospital is a general practice and urgent care hospital located in Charlottesville, VA. We deliver comprehensive veterinary care while empowering pet owners with the knowledge and guidance to make informed decisions, fostering a supportive environment that promotes the health, well-being, and happiness of both pets and their families. Our core values are compassion, collaboration, respect, and support. We promote a learning environment and understand the importance of work-life balance. We are seeking a full-time client service representative (CSR) to join our team of dedicated and skilled individuals. Our CSR team plays a vital role in being the first point of contact for our clients and providing exceptional client services by demonstrating compassion and effective communication skills.

Requirements

Effective written and oral communication skills
Basic veterinary knowledge and terminology
Proficient with office software and equipment
Able to stand and/or sit for extended period; shifts range from 9-12 hours
Client-focused and compassionate attitude
Able to adapt and remain calm in stressful situations
Available to work some weekend shifts and closing shifts

Responsibilities

Managing the appointment schedule
Serving as the go-between with clients and the medical team to handle prescription refill requests & relay client's questions
Checking patients in and out; processing payments
Engaging with clients to promote the human-animal bond, maintaining positive relationship between clients and our hospital
Maintaining the lobby and entrance to ensure a safe and clean environment
Ensuring accurate patient and client information in our system
Preparing appropriate forms for clients to complete; receiving records from previous veterinary hospitals and updating vaccine information so patient reminders are accurate