Client Service Representative
About The Position
Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. The ideal candidate will maintain current client base using established client service techniques/processes to retain market share. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours? This opportunity is: Location: Lexington Kentucky or London Kentucky Days: Monday - Friday Hours: 8am - 5pm Full-time: Benefit Eligible In this role, you will: Role and Responsibilities The ideal candidate will maintain current client base using established client service techniques/processes to retain market share.
Requirements
- Business-related BS/BA degree or equivalent preferred.
- Minimum of 1 -2 years of experience in client services or customer service; experience in a laboratory or medical billing environment is preferred.
- Strong ability to work collaboratively as part of a team.
- Demonstrated problem-solving skills and adaptability in a dynamic work environment.
- Excellent phone and written communication skills and a professional demeanor.
Responsibilities
- Conduct a minimum of 25 in-person site visits per week to physician offices, clinics, and healthcare facilities to foster strong client relationships and serve as a primary liaison between clients and laboratory operations/management.
- Evaluate client needs and satisfaction levels using established clinical service protocols, ensuring high standards of care while identifying opportunities to improve laboratory service delivery and drive test volume growth.
- Collaborate closely with Territory Account Executives to retain existing clinical laboratory clients and identify upsell opportunities for additional testing services, panels, and value-added solutions.
- Manage relationships with healthcare providers by preparing utilization reports, conducting service reviews, and implementing actionable improvement strategies aligned with compliance and industry standards.
- Promptly address and resolve client/patient billing concerns related to laboratory testing, maintaining transparency, satisfaction, and trust in service delivery.
- Identify opportunities to expand test offerings and market share by consulting with healthcare providers during site visits about additional diagnostic services, panels, or specialized testing.
- Provide critical field support to the Sales Team and Sales/Marketing Director by delivering timely, professional, service and relaying client feedback to guide sales strategies and service development.
- Accurately document all client interactions and service touchpoints in CRM or internal tracking systems to support continuity of care, ensure follow-up, and inform team collaboration.
Benefits
- Appreciation of your work
- A feeling of satisfaction that you've helped people
- Opportunity to grow in your profession
- Free lab services for you and your dependents
- Work-life balance, including Paid Time Off and Paid Holidays
- Competitive benefits including medical, dental, and vision insurance
- Help saving for retirement, with a 401(k) plus a company match
- A sense of belonging - we're a community!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
