Client Service Representative at Town and Country Animal Hospital
About The Position
Town & Country Animal Hospital is looking for an overly kind, bubbly, people-first soul to join our front desk team. This role is so much more than a typical receptionist—you are the first hello, the calming voice, and the friendly face that sets the tone for every visit. Scheduling and protocols can be challenging to learn, and we’re currently in the process of eliminating paper charts, so we need someone who can go with the flow, adapt quickly, and genuinely loves improving processes. If you’re obsessed with every animal that walks through the door, take ownership of first impressions, and are the person who always jumps in to help wherever needed, we want to meet you. Come be part of a clinic where kindness leads, growth is constant, and patients always come first! Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Requirements
- Ability to work on weekends as required
- High school diploma or equivalent
Nice To Haves
- Previous veterinary experience preferred
- Client satisfaction references preferred
Responsibilities
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
- Performs a backup of the computer system on a regular basis, as directed.
- Performs and oversees the performance of posting daily business.
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
- Answers incoming telephone calls applying proper telephone etiquette.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Benefits
- Paid time off
- Health insurance
- dental insurance
- vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
