Client Service Representative
About The Position
VCA Augustine Loretto Animal Hospital is seeking a friendly, organized, and compassionate Client Service Representative (CSR) to join our veterinary team. As a CSR, you are often the first and last point of contact for our clients and play a critical role in creating a welcoming, supportive, and professional client experience while supporting daily hospital operations. This position is ideal for someone who thrives in a fast-paced environment, enjoys helping people and their pets, and understands how strong communication, organization, and teamwork contribute to high-quality patient care.
Requirements
- Minimum of one year of customer service experience
- High School Diploma/GED or equivalent
- Strong verbal and written communication skills with an emphasis on active listening
- Compassion for pets and people, with the ability to remain calm, empathetic, and professional
- Sound judgment and decision-making skills in a fast-paced environment
- Ability to learn and apply new information to daily workflows and problem-solving
- Proficiency in Microsoft Office; experience with veterinary practice management software is a plus
- Availability to work non-traditional hours, including evenings, weekends, and holidays
- Ability to lift up to 40 lbs. and work in an environment with exposure to animals, allergens, noises, odors, and other hazards associated with a veterinary hospital
Nice To Haves
- experience with veterinary practice management software is a plus
Responsibilities
- Deliver exceptional customer service by warmly greeting clients, answering multi-line phones, and escorting clients and their pets to exam rooms
- Schedule, confirm, and manage appointments efficiently to support patient flow
- Place outbound calls for appointment reminders, follow-ups, and outreach to prospective clients
- Present, explain, and collect fees, including processing payments accurately and professionally
- Recommend, select, and process products and services, including prescription requests, in accordance with hospital protocols
- Answer client questions regarding products and services and provide education on general animal husbandry and non-medical pet care (e.g., heartworm prevention, flea and tick control, basic house training)
- Maintain accurate and organized medical records, charts, reports, and correspondence
- Communicate clearly and effectively with veterinarians and support staff to ensure continuity of care and excellent service
Benefits
- Medical, dental, and vision insurance
- Paid vacation and sick time
- 401(k) with employer contribution
- Generous personal pet care and product discounts
- Continuing education and professional development opportunities
- Free mental health and wellness resources
- Referral bonuses and career advancement programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
