Client Service Representative
About The Position
VCA Forest South Animal Hospital is looking to expand its team with a Client Service Representative! Schedule: Part-time opportunities are available, with flexible shift schedules. Future full-time opportunities to the right candidate. Compensation: $16-$18/hr and is determined by skill set and years of experience in the field. Location: 21000 Olympian Way, Olympia Fields, IL, 60461 What Makes VCA Forest South Animal Hospital Unique: We strive to exceed expectations with every interaction we have with our valued clients and beloved patients, to treat them as we would each other and our family. We are passionate about supporting our associates and are committed to your personal career development by creating an inclusive work environment. Ready to build a career where compassion and collaboration are at the heart of what you do? Apply today and help us shape the future of veterinary care—one patient at a time. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
Requirements
- Previous experience in a veterinary setting a plus
- Excellent communication and teamwork skills
- Comfortable handling dogs and cats of all sizes and temperaments
- High school diploma or equivalent required
Responsibilities
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits
- Access to the people and financial resources of a large veterinary community
- Leadership opportunities
- Career development programs
- Opportunities to give back through strong Shelter partnerships and VCA Charities
- Free wellness subscriptions (Head Space and Lyra Health )
- Referral bonuses
- Competitive wage
- Medical, dental & vision insurance
- Life, long and short term disability insurance
- Paid parental leave
- Paid vacation and sick time
- 401(k)
- Pet care discount
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
