Client Service Representative

Animal Outpatient Specialty Network•San Rafael, CA

just now

About The Position

Animal Outpatient Specialty Network (AOSN), is a United States based, privately-owned, veterinary outpatient specialty company with the world’s largest unified group of veterinary specialists engaged in the specialty of surgery, dermatology, oncology, dentistry, ophthalmology, cardiology and internal medicine. AOSN has become the partner of choice for board-certified veterinary specialists and the provider of choice for pet parents across the United States and Canada, providing unsurpassed care to patients and valuable peace of mind for pet owners. Golden Gate Veterinary Specialists - Surgery Department, part of AOSN, is seeking a Client Service Representative to join our team. We are a veterinary practice staffed by two highly experienced, board-certified surgeons specializing in small animal procedures. Our facility is equipped with advanced imaging technology, including a state-of-the-art computed tomography (CT) scanner and high-resolution digital X-ray equipment, enabling detailed diagnostic assessments. Additionally, we perform a wide range of specialized procedures such as minimally invasive laparoscopic surgeries, arthroscopic joint evaluations, complex orthopedic repairs, and soft-tissue surgical interventions, all aimed at providing comprehensive and personalized care for our patients and clients. We are looking for someone with the following qualities:: Positive personality Takes initiative Punctual Willingness to teach others and share ideas Openness to diversity Accountable We are excited to invite a friendly and professional Receptionist to join our dynamic team! As the first point of contact for our clients and visitors, you will be crucial in providing outstanding customer support while expertly handling various clerical tasks. Join us in making a difference while showcasing your skills in a rewarding and engaging atmosphere!

Requirements

Must be friendly, outgoing, and genuinely personable to foster a welcoming environment for clients and patients
Excellent communication skills, both verbal and written, to effectively interact with clients, team members, and veterinarians
Capable of multiple roles including duties such as greeting clients, managing surgical appointments, and handling phone inquiries
Proficiency in computer skills, including familiarity with veterinary practice management software (Ezyvet), electronic health records, and Microsoft Office Suite
Proven experience as a receptionist or in a similar clerical role is preferred
Strong organizational skills with the ability to manage multiple tasks simultaneously
Excellent customer support skills with a focus on client satisfaction
Proficient in computer literacy, including Microsoft Office Suite and office management software
Strong attention to detail and ability to maintain confidentiality of sensitive information
Physical ability to walk, bend, stand, squat, and reach continuously during a 10-hour shift

Nice To Haves

Bilingual abilities are a plus, enhancing communication with diverse clientele
Familiarity with office management procedures and basic accounting principles is advantageous

Responsibilities

Answer phone calls promptly, providing information and directing calls as necessary
Demonstrates excellent phone etiquette
Demonstrate interpersonal skills with clients and pets, ensuring positive interactions in waiting areas and exam rooms
Manage incoming and outgoing correspondence, including emails
Scheduling appointments and managing calendars, perform clerical duties such as data entry and document preparation
Provide support to office management by assisting with various tasks
Opportunity to learn technician tasks such as taking vital signs
Perform maintenance duties to uphold clinic cleanliness and safety standards
Effectively communicates to veterinarians for appropriate action
Maintain accurate and detailed medical and administrative records

Benefits

4/10 Schedule (Monday through Thursday) - Fridays and weekends off
Paid vacation and holidays
Competitive wages relative to experience and qualifications
Comprehensive medical, dental, and vision insurance plans
Dependent care flexible spending accounts (FSA) and short-term disability options
Various voluntary benefits, including hospital indemnity, accident, and critical illness coverage
401(k) retirement plan with employer match contributions
Continuing education (CE) opportunities to support professional growth
Uniforms provided
Discounts on veterinary services and medications for employee pets