Client Service Representative

VCA Animal Hospitals • Rancho Cordova, CA

31d • $17 - $19

About The Position

VCA Sacramento Veterinary Referral Center is seeking a client service representative to join our growing team! With the recent increased demand for veterinary care, we are expanding our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Be familiar with infectious and common zoonotic diseases; including prevention, and the steps to reduce or eliminate transmission Differentiate and prioritize between routine cases and emergency cases and alert staff accordingly Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Answering questions regarding products and services Managing medical records, charts, reports and correspondence. Handle all cash and credit card transactions including deposits and invoicing. Here at VCA Sacramento Veterinary Referral Center we are proud of our strong reputation in our community, offering clients a spectrum of services from our 24-hour ER service to our wide variety of specialty services. We have a supportive and fun team of team board-certified specialists in internal medicine, surgery, emergency and critical care, anesthesiology, cardiology, neurology, rehabilitation, medical and radiation oncology, and radiology. At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth. You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities. At our veterinary hospital, we are committed to providing high-quality care to our patients and exceptional service to our clients. We are looking for a Client Service Representative who shares our commitment to excellence and has a passion for animal care. If you are a skilled in client service with a commitment to excellence and a passion for animal care, we encourage you to apply for this position. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you and potentially welcoming you to our team. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

Requirements

• Must have a high school diploma or equivalent
• Excellent communication skills
• Possess a good attitude and contribute to a positive work environment
• Knowledge of and ability to use medical abbreviations
• Ability to multi-task and prioritize effectively

Nice To Haves

• Animal care, client/customer interaction, receptionist experience preferred but not required

Responsibilities

• Greeting visitors
• Answering telephones
• Guiding clients and their pets to exam rooms
• Be familiar with infectious and common zoonotic diseases; including prevention, and the steps to reduce or eliminate transmission
• Differentiate and prioritize between routine cases and emergency cases and alert staff accordingly
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Answering questions regarding products and services
• Managing medical records, charts, reports and correspondence
• Handle all cash and credit card transactions including deposits and invoicing

Benefits

• We offer competitive compensation, including swing and graveyard shift differentials, along with a comprehensive benefits package, including: medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!
• VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training.
• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees