Client Service Representative

VCA Animal Hospitals•Carpinteria, CA

1d•$18 - $25

About The Position

Welcome to our sunny little beach town of Carpinteria! VCA Carpinteria Veterinary Hospital has been providing exceptional veterinary service and patient care to this community for over 40 years. We are a busy 5 doctor practice working Monday through Friday. We take a lot of pride in what we do and are looking for a motivated individual who is willing to work with a strong team of individuals in a fast paced environment. Our Client Service Representatives provide high-quality and exceptional customer service at all times. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities.

Requirements

At least one year of proven past experience helping customers
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and people—as well as awareness and understanding of others’ reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving

Responsibilities

Ability to multitask in a fast-paced environment
Scheduling and confirming appointments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Answering questions regarding our services
Managing medical records, charts, reports and correspondence