Client Service Representative

VCA Animal Hospital • San Carlos, CA

281d • $21 - $23

About The Position

Located in the heart of San Carlos, CA, VCA San Carlos Animal Hospital has proudly served the San Francisco Peninsula for over 40 years. Now operating from our new state-of-the-art facility, we provide advanced veterinary care using the latest technology to ensure pets receive the highest quality treatment. We're proud to be part of San Carlos' rich history-from its railroad origins to its growth as a hub of innovation and compassion. Our dedicated team is committed to delivering exceptional care, fostering collaboration, and advancing veterinary medicine. At VCA, we foster a culture of collaboration and respect, where each team member's unique talents and personalities enrich our collective mission. Whether administering compassionate care or pioneering new advancements in veterinary medicine, our diverse team stands at the forefront of excellence. Join us as we continue to uphold our legacy of professionalism and passion at VCA San Carlos Animal Hospital. Let's embark on a journey where every pet receives the utmost care and attention they deserve.

Requirements

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people.
• Proven decision-making skills to choose the most appropriate course of action.
• The ability to integrate new information into problem-solving.
• Proficiency in Microsoft Office.
• Willingness to work non-traditional hours, including nights, weekends and holidays.
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring that facility is neat and clean at all times.

Benefits

• Competitive compensation.
• Comprehensive benefits package including medical, dental, vision.
• Paid vacation/sick days.
• 401(k).
• Generous employee pet discounts.

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED