Client Service Representative

VCA Animal Hospitals • Hanover, MA

164d

About The Position

VCA Roberts Animal Hospital is looking for energetic people to join our staff as a Client Service Representative. You will be the face that they see when they check in and the voice they hear when they call in.

Requirements

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people, as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

Benefits

• Competitive compensation
• Comprehensive benefits package, including medical, dental, vision and paid vacation/sick days
• 401(k)
• Generous employee pet discounts

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED