Client Service Representative

VCA Animal Hospital • Fort Collins, CO

80d • $16 - $19

About The Position

VCA Fort Collins Animal Hospital is seeking a Client Service Representative to join our team. The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care-with the expertise and customer service skills to make it all happen! As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

Requirements

• High School Diploma
• Experience working in customer service
• Previous experience in a Veterinary Hospital is a plus

Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on emergency and specialty pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED