Rarebreed Veterinary Partners-posted 5 months ago
Full-time • Entry Level
Westford, MA
1,001-5,000 employees
Professional, Scientific, and Technical Services

Westford Veterinary Emergency Referral Center is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our diverse environment means you'll work with friendly, talented, experienced, board-certified veterinarians and Emergency Clinicians in a very busy 24-hour facility. As part of our team, you'll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love. Founded in 2012, the Westford Veterinary Emergency & Referral Center is an animal care facility like no other. Our campus spans 3 buildings totaling 17,000 square feet. We offer 24/7 emergency & critical care, urgent care, anesthesiology & pain management, internal medicine, orthopedic & soft tissue surgery, neurology & neurosurgery, and physical rehabilitation. We are proud to offer a complete in-house laboratory, 3 DR radiology rooms, 3 ultrasound suites, 6 roomy surgical suites, CT scanner, digital endoscope system, minimally invasive surgery tower, and a 1.5T MRI. Located in the beautiful Nashoba Valley region of Massachusetts, it does not matter if you are a big city person or a great-outdoors person, abundant activities abound. Massachusetts is the heart of New England. All of Boston's history, sports, museums, theaters, night-life, and fine-dining is just 20 miles southeast of Westford. Enjoy visiting Cape Cod, a favorite beach weekend getaway destination for Bostonians, celebrities, and US Presidents. The best hiking and skiing in the Northeast are a short drive into New Hampshire. The vacationland of Maine can be reached in 90 minutes. Kayaking in the nearby rivers, lakes, and the ocean is a popular team member pastime.

  • Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
  • Warmly greets clients
  • Prepares patient files
  • Receives and relays client correspondence and updates client financial records
  • Answers client's inquiries about basic animal care questions and routine procedures
  • Admits patients and handles medical records entries accurately
  • Prepares client invoices for services performed
  • Handles payment transactions
  • Receives and relays telephone, fax, and email messages accurately and promptly
  • High school diploma or equivalent
  • Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
  • Significant experience with basic office functions in a busy office environment
  • Must be a team player and have compassion for pets and their people
  • Great pay with competitive medical, dental, and vision insurance coverage
  • 401K with a company match of up to 4%- after 6 months of service
  • Generous paid time off to help you achieve your purr-fect work-life balance
  • Employee Ruff-erral Program
  • Health Saving Account (HSA), Flexible Spending Account (FSA) and Commuter Benefits
  • Company-paid life and AD&D insurance
  • Short-term and long-term disability
  • Accident, critical illness, and hospital indemnity insurance
  • Mental Health Resources
  • Company-paid bonding leave
  • Continuing education yearly allowance for skills development and uniform allowance
  • Certification fees reimbursement (eligible employees only)
  • Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing
  • Pet Care: Discounts on veterinary services and products
  • Pet Diagnostics: Discounts on reference lab testing
  • Pet Food: Discounts on Purina pet foods
  • Pet Insurance: Discounts available with our preferred vendor
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