Client Service Representative

VCA Animal Hospitals • Severn, MD

75d • $16 - $19

About The Position

VCA Telegraph Road Animal Hospital is seeking a part time Client Service Representative to join our growing team. We work hard to deliver the best medical care to each patient, and we are excited to welcome a likeminded professional to the team. As the face of VCA Telegraph Road, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

Responsibilities

• Greeting visitors and answering telephones.
• Guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance, including removal of animal waste and ensuring that the facility is neat and clean at all times.

Benefits

• Competitive wage
• Medical, Dental & Vision insurance
• Opportunity to teach and mentor
• 401(k)
• Free wellness subscriptions (Head Space)
• Life and Long Term Disability insurance
• Paid Parental leave
• Generous employee pet care discounts

What This Job Offers

• Job Type: Part-time
• Industry: Professional, Scientific, and Technical Services