Client Service Representative - Veterinary

EVG Specialty Network•New York, NY

15d•$21 - $27

About The Position

Are you a dedicated and compassionate professional looking to make a significant impact on veterinary medicine? Veterinary Emergency & Referral Group (VERG) in Brooklyn, NY is seeking a detail-oriented and customer-focused Customer Service Representative to join our team and help manage the client financial aspects of our growing practice. Who We Are VERG Brooklyn is a leader in 24/7 advanced emergency and specialty veterinary care, dedicated to delivering state-of-the-art medicine across multiple in a diverse, team-oriented environment. Here, compassionate professionals collaborate with board-certified specialists and peers, committed to treating pets with remarkable expertise and respect. We know there are a lot of animal hospitals out there, so why choose us? A place to grow: Our commitment to training and Medical Advancement means you’ll have the opportunity to grow your skills and knowledge as well as providing a path for advancing your career. A team to support you: At each shift, you’ll find colleagues ready to work together — we’ll be here when you need an extra hand, a moment to laugh, or a shoulder to cry on. A focus on your work-life balance: We’re committed to offering a benefits package that supports your life and wellbeing and thanks you for the care you give our patients every day.

Requirements

High school diploma or equivalent is required.
Proficient computer and software skills required, including: Word, Outlook, and other office management systems and software.
Previous customer service experience required, preferably in a veterinary environment.
Shows a commitment to professional development and continual improvement.
Possesses strong listening and communication skills.
Has confidence in decision making and problem solving.
Capable in conflict resolution and diffusing situations.

Nice To Haves

Experience with Instinct is a plus!
Individuals should have some experience or understanding of basic technical skills and customer service skills. Experience in the field is ideal, but not required. We are happy to train the right individual, attitude and cultural fit is our #1 priority.

Responsibilities

Deliver exceptional customer service at all times.
Take initiative to maintain a clean working environment.
Competently perform the core duties and responsibilities of a CSR and understand how these responsibilities impact the rest of the hospital.
Mediate client concerns with compassion and empathy.
Manage financial transactions including invoicing, cash handling, and end of day reporting.
Must be comfortable discussing payment options and policies with clients.
Correspond with clients through multiple approaches, such as telephone, email, text, and app as appropriate and applicable.
Perform other duties as needed and which make a positive impact on the practice and company.
May perform additional administrative duties, such as accounts receivable, maintaining the patient reminder system, managing the hospital’s social media accounts, and/or other tasks as assigned.