Client Service Representative- Veterinary Specialty/ER

Omega Veterinary Group • San Mateo, CA

396d • $47,840 - $58,240

About The Position

The Client Service Representative at Omega Veterinary Group plays a crucial role in providing exceptional support to clients during their pets' medical crises. This position requires a compassionate individual with veterinary experience, particularly in emergency or critical care, who can effectively communicate and multitask in a fast-paced environment. The representative will be responsible for ensuring that clients feel informed and supported while delivering high-quality service in a dedicated veterinary ICU setting.

Requirements

• Previous experience in veterinary medicine, preferably in emergency or critical care.
• Strong communication skills, both verbal and written.
• Detail-oriented with a compassionate approach to client service.
• Ability to multitask and think critically under pressure.

Nice To Haves

• Experience in a veterinary ICU setting.
• Familiarity with veterinary software and client management systems.

Responsibilities

• Provide compassionate support to clients during their pets' medical emergencies.
• Communicate effectively with clients both in person and over the phone.
• Manage multiple tasks efficiently in a fast-paced environment.
• Assist in coordinating care and information between clients and veterinary specialists.
• Ensure a welcoming and supportive atmosphere for clients and their pets.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Employee discount
• Flexible schedule

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed