Client Service Representative - Urgent Care

Metropolitan Veterinary Associates•Wayne, PA

44d•$18

About The Position

Support, Learn, and Make a Difference Making a difference is what we do! Are you passionate about top notch veterinary & client care? So are we! Your career path awaits at the newly opened Metropolitan Veterinary Urgent Care and Specialty in Wayne, PA! This state-of-the-art 6,000-square-foot facility conveniently located just minutes from Metropolitan Veterinary Associates, Rt. 476/Rt. 76/Rt. 30, and the PA Turnpike, is equipped with everything you need to provide outstanding care to your patients. As part of this innovative facility, you’ll not only provide top-tier urgent care services but also work alongside an exceptional team of Emergency Doctors and Specialists. If you’re looking to take your profession to the next level in a collaborative, openhearted environment, this is the place for you! About the Customer Service Representative - Urgent Care Role: We are looking for a Customer Service Representative to join our growing team! As the first point of contact for clients and patients, you will play a vital role in ensuring a welcoming, professional, and efficient experience. Schedule This is a full-time position with the following schedule: Tuesday-Friday: 4:00 PM - 12:00 AM

Requirements

Friendly and professional demeanor.
Strong communication and organizational skills.
Proficiency with computers and phone systems.
Basic understanding of veterinary terminology (or willingness to learn).
Comfort being around animals and working in a pet-focused environment.
Ability to handle multiple tasks in a dynamic, team-oriented setting.
Attention to detail and the ability to stay calm under pressure.

Responsibilities

Providing a warm and friendly first impression to all clients and patients.
Communicating with clients and the medical team in a clear, professional, and compassionate manner.
Answering phones, managing client inquiries, and scheduling app ointments effectively.
Maintaining accurate patient records and updating client information.
Assisting with patient admits and discharges, as well as payment processing.
Supporting the cleanliness and organization of the hospital, including the front desk and lobby areas.
Multitasking and prioritizing responsibilities in a fast-paced environment.
Collaborating with team members to ensure smooth workflow and excellent care.

Benefits

Leading industry compensation
Education Assistance Program & tuition reimbursement
Medical, Dental and Vision insurance
Paid time off
Paid volunteer time off
Continuing education paid time off and allowance (for licensed and non-licensed team members)
Retirement plan including matching funds
Pet adoption reimbursement
Mentorship with a team dedicated to Education and Development
Emotional support and well-being benefits for team members
Unlimited growth potential