Client Service Representative Supervisor

VCA Animal Hospitals • Uxbridge, MA

149d

About The Position

VCA Blackstone Valley Animal Hospital is growing, and we are searching for an experienced Client Service Supervisor to join our team! Do you have a passion for veterinary medicine? Is work-life balance and a flexible schedule important to you? We are located in beautiful Uxbridge Massachusetts and our growing hospital includes 2 full-time and 2 part-time General Practice Veterinarians. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Requirements

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Self-starter and team player.
• Strong client service background.
• Ability to lift up to 40 pounds.
• 2 years of supervisory experience required.
• 2 years of experience in the veterinary field required.

Responsibilities

• Responsible for the day-to-day client service areas of the front office and internally with departmental relations.
• Interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.
• Direct on-the-job training to develop employee skill sets.
• Assist Office Manager with day to day operations.
• Resolve informal client complaints, maintain and report on these issues to the Hospital Manager.
• Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.
• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
• Make decisions on behalf of the department utilizing good judgment.
• Coach employees and direct reports.
• Assist in the development and delivery of employee evaluations for the front desk with Hospital Manager.
• Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.
• Handle communication of financial information to clients and doctors.
• Act as a liaison between front office and other department supervisors.

Benefits

• Competitive compensation.
• Medical/dental/vision insurance.
• Generous personal pet care discounts.
• 401(k).
• Paid vacation/sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services