Outreach Specialist Bilingual in Spanish

MMC Group • Hayward, CA

16h • $20

About The Position

We are seeking a Client Service Representative - Outreach to support a healthcare outreach program focused on educating and assisting beneficiaries with managed care options. This role combines community engagement, enrollment support, and client education , requiring strong communication skills and the ability to work directly with diverse populations in both group and individual settings. This is a field-based role that requires travel within assigned counties and participation in community events, presentations, and health fairs.

Requirements

• High School Diploma, GED, or equivalent
• Strong computer skills , including Microsoft Office (Word, Excel, PowerPoint)
• Ability to quickly learn new systems and technologies
• Typing speed of 20+ WPM
• Excellent communication, organizational, and interpersonal skills
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Ability to work both independently and collaboratively
• Valid California driver's license , reliable transportation, and proof of insurance
• Willingness and ability to travel within assigned counties
• Familiarity with the local community and populations served
• Adhere to all program policies, procedures, and compliance standards
• Maintain high attention to detail and accuracy in all work
• Consistently meet performance and quality benchmarks
• Demonstrate professionalism when representing the program in the community

Nice To Haves

• Experience in human services, healthcare, or community outreach (minimum 6 months preferred)
• Background in public speaking, training, education, or community engagement
• Experience working with low-income or diverse populations
• Bilingual or multilingual skills, including reading and writing in threshold languages
• Ability to present information in a culturally and linguistically appropriate manner

Responsibilities

• Conduct face-to-face outreach , including group presentations and one-on-one interactions with beneficiaries
• Educate individuals on managed care options and assist with plan selection and utilization
• Support enrollment and disenrollment processes , ensuring accuracy and compliance
• Provide guidance on medical exemptions, waivers, and enrollment status updates
• Maintain accurate and timely documentation in CRM systems
• Perform data entry and transmit enrollment information in accordance with program policies
• Build and maintain strong relationships with county staff, community organizations, and program stakeholders
• Assist in training and mentoring new team members
• Participate in community outreach events and health fairs to promote program awareness
• Monitor and report quality issues, compliance concerns, and process improvement opportunities
• Meet established production, performance, and quality metrics
• Collaborate with team members and management to improve service delivery and efficiency
• Perform additional duties as assigned

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees