Client Service Representative I

Modivcare

69d • $12 - $16

About The Position

Modivcare is looking for an experienced Client Services Representative I to join our team. In this role, you will provide exceptional customer service while maintaining accurate client records, managing inquiries across multiple communication channels, and ensuring client needs are addressed promptly and effectively.

Requirements

• High School Diploma or GED required.
• Zero (0) plus years of related experience.
• Experience with Microsoft Outlook and Teams preferred.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent verbal and written communication skills.
• Demonstrated ability to manage time effectively and prioritize tasks.
• Strong attention to detail and multitasking abilities.
• Comfortable working independently and in a team environment.
• Ability to work flexible hours and overtime when needed.
• Positive attitude with a commitment to providing excellent customer service.

Responsibilities

• Handles initial client inquiries and answers basic questions via phone, mail, email, or in person.
• Completes assigned help desk tickets and follows up on reports requiring action.
• Assists in the research and resolution of customer issues regarding shipments, products, and complaints.
• Records details of all communications in client management software and saves relevant documentation in the company’s document management system.
• Contacts clients and agencies to verify or correct client information.
• Routes client complaints and tickets to appropriate individuals or teams as needed.
• Collaborates with internal team members through email, phone, and internal messaging platforms.
• Ensures compliance with data protection policies when handling client information.
• Follows standard operating procedures, policies, and training guidelines.
• Participates in the processing, evaluation, and reassignment of incoming tickets.
• Supports other projects or duties as assigned.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post-Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees