Client Service Representative I - FT / Branch: 3PP

Security National Bank•Omaha, NE

5d•Onsite

About The Position

This position is responsible for providing prompt and efficient transaction services to clients. This position requires professional customer focus, achievement of service standards, a high degree of accuracy and adherence to Bank policies and procedures.

Requirements

Ability to professionally communicate verbally to external customers.
Effectively communicates verbally and in writing at a professional level to internal customers.
Skills using a computer system, including Microsoft Outlook, Word and Excel.
Basic math skills with high attention to detail to accurately perform bank-related financial transactions.
Ability to balance debits and credits.
Ability to provide personalized customer interaction confidently.
Ability to calmly handle high stress situations and maintain a positive level of energy.
Ability to maintain customer confidence, act with integrity and protect the bank operations by keeping information confidential.
Ability to work in a team environment while interacting in a positive and respectful manner with co-workers and management.
Ability to maintain predictable and reliable attendance and meet scheduling requirements.
Ability to complete required training by assigned due date.
Minimum of a High school diploma or equivalent required.
Minimum of 6 months of customer service experience required.

Nice To Haves

Minimum of 6 months of cash handling/cashier experience preferred.

Responsibilities

Consistently provides the highest level of professional service by following the Personal Interaction Expectations (PIEs).
Assists customers with inquiries in-person and over the telephone in a professional manner.
Accurately answers general customer inquiries regarding transactions.
Provides a seamless transition to banker in person or over the phone for more complex transactions.
Evaluates customer concern to identify appropriate action.
Accurately processes transactions to include but not limited to demand deposit accounts, savings accounts, check cashing, cashier’s check, credit card payments, and loan payments.
Utilizes resources and tools to navigate client account portfolio(s) within the Bank software.
Understands debits and credits as related to transaction balancing.
Maintains required cash drawer limits and adheres to drawer security procedures.
Balances cash drawer according to procedures and maintains assigned balancing ratio.
Communicates offages with supervisor immediately to research discrepancies according to balancing standard guidelines.
Adheres to branch security procedures and regulations.
Reviews all customer accounts for pop-up warnings.
Asks appropriate questions to identify potential fraud and suspicious activity and follows process and procedures to prevent both customer and bank loss.
Assists branch and fellow team members by achieving goals and sharing responsibility of daily tasks.
Follows the branch opening and closing procedures set by Branch Delivery.
Understands the Banks products and services as they relate to frequently asked questions.