Client Service Representative I

Quest Diagnostics Careers • Shelton, CT

70d • $17 - $25

About The Position

The Client Service Representative I position is based onsite in Shelton, CT, and operates Monday to Friday from 9:00 AM to 5:30 PM. This role is designed for individuals who demonstrate skill and passion in delivering an exceptional and consistent customer experience of moderate complexity. The representative will utilize multiple customer communication channels, which may include voice, mail, email, chat, and AI-related inquiries.

Requirements

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Basic computer skills and familiarity with customer service software.

Nice To Haves

• Experience in a customer service role.
• Familiarity with CRM systems and practices.

Responsibilities

• Deliver exceptional customer service through various communication channels.
• Handle customer inquiries and resolve issues effectively.
• Utilize problem-solving skills to address customer needs.
• Maintain a positive and professional demeanor while interacting with customers.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees