Client Service Representative - Fund Accounting Alternatives

Brown Brothers Harriman•Boston, MA

3d•$45,000 - $60,000

About The Position

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. Job Summary Working under direct supervision, the Client Service Rep-Alts (CSR) is an entry level position responsible for servicing and maintaining oversight of their assigned client relationships. The individual focuses on the Fund Accounting, Administration and Custody disciplines and the applicable product offering for assigned client relationships. The CSR will assist more senior team members with oversight of operational production, client accounts, client conversions, reporting and analyses to ensure high client satisfaction.

Requirements

BA or Equivalent
Relevant Professional Experience Up to 2 years
Strong written, verbal and presentation skills
Aptitude for numbers, accuracy, and organization
Ability to work accurately and quickly under pressure
Creative problem-solving skills including the ability to identify, recommend and implement solutions
Ability to learn and adapt to new technologies and systems
Language skills commensurate with office location and client relationships supported
Ability to work in a collaborative environment that requires collaboration with multiple teams

Responsibilities

Work effectively with to support client requests, deliverables, and issue resolution
Effectively monitor and respond to client inquiries
Assist in activities that support the measurement of Client Service Standards across the various products BBH provides to our clients
Provide filtering and escalation for client requests
Utilize relevant internal technology solutions to effectively manage and escalate client inquiries
Provide a timely response and solution to internal inquiries, escalating to Sr. Client Service Rep. as necessary
Develop an in-depth working knowledge in one of the core functions of service delivery – i.e., fund accounting or custody.
Knowledge of and practical experience with general ledger systems including partnership accounting
Knowledge of alternative funds (e.g., real estate, private equity, debt funds) structures
Knowledge is required of consolidations, group structures and consolidation systems
Relevant IFRS and local GAAP knowledge
Experienced in preparation of consolidated IFRS financial statements
Knowledge of alternative fund specific investor reporting standards (e.g., INREV, ILPA)
Knowledge of relevant regulatory framework under which depositary /custody duties are performed – i.e., local regulations and AIFMd
Knowledge of asset supervision requirements, for both assets held in custody and assets held away, and the application to investment types held by alternative funds
Knowledge of the broader depositary requirements for alternative funds (e.g., oversight duties)
Develop knowledge of the alternatives industry initiatives and regulatory environment
Ensure adherence to all established standard procedures, best practices, and process controls
Review and discuss issues requiring escalation with client service team

Benefits

A collaborative environment that enables you to step outside your role to add value wherever you can
Direct access to clients, information and experts across all business areas around the world
Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm
A culture of inclusion that values each employee’s unique perspective
High-quality benefits program emphasizing good health, financial security, and peace of mind
Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
Volunteer opportunities to give back to your community and help transform the lives of others

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