Client Service Representative (Full-Time)

Absecon Veterinary Hospital • Absecon, NJ

92d

About The Position

We’re looking for a compassionate and professional Client Service Representative (CSR) to join our front office team! As the first and last point of contact for our clients, CSRs play a vital role in shaping their experience at our hospital. If you’re passionate about helping people and animals, thrive in a fast-paced environment, and enjoy working with a team that’s committed to high-quality care — we want to hear from you!

Requirements

• High school diploma or equivalent.
• Strong background in client service; veterinary experience is a plus.
• Excellent multitasking, communication, and organizational skills.
• Comfortable working on a computer and learning veterinary software.
• Ability to remain calm and professional in a high-volume setting.
• Willingness to work weekends and varied shifts within a 7 AM – 10 PM schedule.

Responsibilities

• Greet clients and patients warmly, ensuring a positive and welcoming experience.
• Answer incoming calls and schedule appointments accurately using EzyVet software.
• Obtain and upload prior medical records and keep client information up to date.
• Confirm upcoming appointments and provide clear instructions.
• Assist with check-ins, triage for emergencies, and keep clients informed of wait times.
• Accurately process invoices and accept multiple forms of payment (cash, credit card, CareCredit, Scratch Pay).
• Communicate clearly with clients and internal teams.
• Maintain a clean, comfortable, and organized reception area.
• Provide support during sensitive situations, including euthanasia appointments.
• Uphold a respectful and collaborative workplace environment.

Benefits

• Medical, Dental and Vision
• Life Insurance and Long-Term Disability
• Accident, Hospital Indemnity, Identity Protection, & Legal
• FSA & DSA
• EAP & Mental Health Wellness Programs
• Scrub Allowance & CE Allowance
• 104k after 1-year of employment

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 11-50 employees