Client Service Representative- Full Time

VCA Animal Hospitals • Columbus, OH

74d

About The Position

We are seeking a part time, experienced, Client Service Representative to join our busy 9 doctor team. We offer superior employee benefits, HUGE personal pet discount of up to 4 animals, 401K benefits, Medical/Dental/Vision benefits, just to name a few. At VCA, we also offer 12 complimentary therapy sessions to combat compassion fatigue. These are just a few of the amazing benefits that we offer at VCA. The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care—with the expertise and technical know-how to make them happen. In this position you will be supporting our Doctors and Technician team by creating a positive atmosphere for our clients and patients.

Requirements

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms or appropriate department.
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

Benefits

• Generous associate pet discount of up to 4 personal animals
• Comprehensive benefits package including medical, dental, vision
• Paid vacation for full time associates
• VIP discounts to local retail stores
• Uniform allowance
• Competitive compensation
• 401(k)
• Generous employee pet discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED