Client Service Representative- Full Time

VCA Animal Hospitals • Hilliard, OH

75d

About The Position

We are seeking a part time, experienced, Client Service Representative to join our busy 9 doctor team. We offer superior employee benefits, HUGE personal pet discount of up to 4 animals, 401K benefits, Medical/Dental/Vision benefits, just to name a few. At VCA, we also offer 12 complimentary therapy sessions to combat compassion fatigue. These are just a few of the amazing benefits that we offer at VCA. The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care—with the expertise and technical know-how to make them happen. In this position you will be supporting our Doctors and Technician team by creating a positive atmosphere for our clients and patients.

Requirements

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people—as well as awareness and understanding of others’ reactions.
• Proven decision-making skills to choose the most appropriate course of action.
• The ability to integrate new information into problem-solving.
• Proficiency in Microsoft Office.
• Willingness to work non-traditional hours, including nights, weekends and holidays.
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms or appropriate department.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.

Benefits

• Generous associate pet discount of up to 4 personal animals.
• Comprehensive benefits package including medical, dental, vision.
• Paid vacation for full time associates.
• VIP discounts to local retail stores.
• Uniform allowance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED