Client Service Representative-FT

Frontier Justice TU LLC • Jenks, OK

243d

About The Position

The Frontier Justice Client Service Representative is required to have top notch client service skills and product knowledge, across departments. The Client Service Representative plays a crucial role in ensuring client satisfaction and maintaining positive relationships between Frontier Justice and its clients. The Representative helps clients with complaints and questions, gives information about products, and services.

Requirements

• High school degree.
• College degree/hours preferred.
• Preferably 1-2 years of Customer Service experience.
• Strong understanding of Microsoft Office products and various social media platforms.
• Ability to multi-task and keep several clients at a high level of customer service at a time.
• Follows all store procedures and protocols, especially related to accuracy in the POS system and regarding loss prevention.

Responsibilities

• Engage with clients through various channels such as phone calls, emails, live chat, or in-person interactions.
• Respond to client inquiries, concerns, and complaints in a professional and timely manner.
• Address and resolve client issues or complaints, aiming to provide a satisfactory solution.
• Develop a deep understanding of the company's products or services to effectively address client needs and provide accurate information.
• Educate clients on the features and benefits of products or services.
• Maintain detailed records of client interactions, transactions, comments, and complaints.
• Assist clients with placing orders, tracking shipments, and processing returns or exchanges.
• Identify opportunities to cross-sell or up-sell products or services to existing clients.
• Analyze client issues to identify patterns and provide feedback to improve products or services.
• Work with other departments to resolve complex client issues.
• Conduct client satisfaction surveys to gather feedback and assess overall satisfaction levels.
• Work towards client retention by ensuring a positive client experience.
• Enter and update client information in databases.
• Generate reports on client interactions and feedback.
• Ensure compliance with company policies and procedures in all client interactions.
• Stay informed about product updates and industry trends through training sessions.
• Provide feedback to management regarding client concerns and trends.
• Collaborate with other team members and departments to enhance overall client experience.
• Monitor quality assurance.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees