Client Service Representative-FT

Frontier Justice TU LLC-posted 6 months ago
Entry Level
Jenks, OK
101-250 employees
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The Frontier Justice Client Service Representative is required to have top notch client service skills and product knowledge, across departments. The Client Service Representative plays a crucial role in ensuring client satisfaction and maintaining positive relationships between Frontier Justice and its clients. The Representative helps clients with complaints and questions, gives information about products, and services.

  • Engage with clients through various channels such as phone calls, emails, live chat, or in-person interactions.
  • Respond to client inquiries, concerns, and complaints in a professional and timely manner.
  • Address and resolve client issues or complaints, aiming to provide a satisfactory solution.
  • Develop a deep understanding of the company's products or services to effectively address client needs and provide accurate information.
  • Educate clients on the features and benefits of products or services.
  • Maintain detailed records of client interactions, transactions, comments, and complaints.
  • Assist clients with placing orders, tracking shipments, and processing returns or exchanges.
  • Identify opportunities to cross-sell or up-sell products or services to existing clients.
  • Analyze client issues to identify patterns and provide feedback to improve products or services.
  • Work with other departments to resolve complex client issues.
  • Conduct client satisfaction surveys to gather feedback and assess overall satisfaction levels.
  • Work towards client retention by ensuring a positive client experience.
  • Enter and update client information in databases.
  • Generate reports on client interactions and feedback.
  • Ensure compliance with company policies and procedures in all client interactions.
  • Stay informed about product updates and industry trends through training sessions.
  • Provide feedback to management regarding client concerns and trends.
  • Collaborate with other team members and departments to enhance overall client experience.
  • Monitor quality assurance.
  • High school degree.
  • College degree/hours preferred.
  • Preferably 1-2 years of Customer Service experience.
  • Strong understanding of Microsoft Office products and various social media platforms.
  • Ability to multi-task and keep several clients at a high level of customer service at a time.
  • Follows all store procedures and protocols, especially related to accuracy in the POS system and regarding loss prevention.
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