Client Service Represenative
About The Position
VCA Devotion Animal Hospital is looking to add an expierienced Part-Time Client Service Representative to our already fantastic team VCA Devotion Animal Hospital is a single doctor practice. We value our close relationships with our clients and their pets. The practice is focused on providing exceptional care, preventative medicine, client education and a high level of customer service. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Requirements
- High School diploma
- Must have experience working with the public
- Experience at a Veterinary Hospital or other medical office
- Excellent listening and communication skills
- Dependable attendance
- Compassion and empathy for clients and their pets
- Ability to learn and retain new information
Responsibilities
- Excellent Customer service and communication skills, including greeting clients and their pets, making outbound calls, and answering telephones.
- Accurately create and present treatment plans based on the doctors recommendations
- Ability to take direction and multi-task
- Manage medical records, maintain client charts/accounts
- Present and explain fees, manage different payment types, reconcile charges
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits
- medical
- dental
- vision
- paid vacation/sick days
- 401(k)
- generous employee pet discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
