Client Service Rep I

Andover Bank•Andover, OH

43d•Onsite

About The Position

The Client Service Representative I is an entry level retail employee responsible for maintaining an accurate record of a cash drawer and understanding the basic functions of the banking center and customer service. Duties and responsibilities include the following:

Requirements

High school diploma or general education degree (GED) required.
Six months related sales or banking experience preferred.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills: Ability to perform basic computer skills and operate computer programs.
Proficient in Microsoft Word and Excel.
Customer service skills
Ability to perform each essential duty satisfactorily.
The employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee is occasionally required to stand; walk; or climb; and stoop, kneel or crouch.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Regular onsite attendance
Flexible to work at other locations as needed
Ability to work well with others in a team environment
Provides accurate, efficient and exceptional customer service to internal and external customers
Maintains knowledge of bank regulations, security and compliance responsibilities, products, policies, procedures and meets deadlines
Satisfactorily completes all training required for the position
Profitability - The Client Service Representative I assists in the branch initiatives impacting the banking center’s profitability.
Teller Window- Accountable for accuracy with cash, checks and customer transactions. Maintains a neat and orderly work area.
Operations- Follows confidentiality guidelines and understands basic bank procedures.
Sales- Accountable for own referrals.
Products- Has a basic understanding of Andover Bank products and services.
Goals- Achieves referral goals following Introductory period and helps with branch goals.
Knowledge- Passes assigned tests and courses.
Customer Service Fully understands Andover Bank’s service standards and must meet or exceed them.
Vault back-up
Basic customer account maintenance
Assist with ATM
Order checks
Branch end of day procedures
Satisfactory balancing records
Meets or exceeds service standards
Minimal to no errors on customer transactions
Efficient customer transactions
Contributes to the overall team goals.
Other duties as assigned