Client Service & Product Support

ADP • Maitland, FL

264d

About The Position

ADP is hiring a Senior Client Service & Product Support Specialist -- Tax. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you seeking an inclusive environment with a culture of collaboration and belonging? If so, this may be just the opportunity you've been searching for! In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication. To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.

Requirements

• At least two years of client service and/or call center experience OR a minimum of four years of Insurance/Financial Institution experience.
• Clear and easy communication style over the phone and in writing.
• Proficient in using Microsoft Office tools, including Outlook, Word, and Excel.
• Excellent analytical and time management skills.
• Military Experience is recognized and appreciated.

Nice To Haves

• At least three years of Payroll Tax experience is preferred.

Responsibilities

• Be the Tax Expert. You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies.
• Be a Trusted Advisor and Problem Solver. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
• Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction.
• Demonstrate Client Focus. You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.

Benefits

• Best-in-class benefits start on Day 1.
• Resources and flexibility to integrate work and life.
• Company-paid time off for volunteering.
• Ongoing training, development, and mentorship opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed