Client Service Manager

VCA Animal Hospitals•Los Angeles, CA

59d•$68,640 - $75,000•Onsite

About The Position

As the Client Service Manager, you’ll play a vital leadership role within our hospital, working closely with the Hospital Administrator, Medical Directors, and management team. You will lead and support our team of Client Service Representatives (CSRs), helping them succeed in a fast-paced, high-volume environment. We're looking for someone with strong client service experience, great communication skills, and a passion for leadership and team development. This role requires someone who can manage daily operations while creating a positive and efficient work culture.

Requirements

3–5 years of leadership experience in a veterinary, healthcare, or customer service setting
Strong skills in client service, conflict resolution, and team management
Experience with client retention and overall client satisfaction
Excellent written and verbal communication skills
Ability to adapt to changing priorities in a dynamic environment
A collaborative, team-focused mindset

Responsibilities

Lead and mentor our Emergency and Specialty CSR teams
Create and maintain a safe, positive, and collaborative work environment
Act as a go-to resource for CSRs, helping support their day-to-day success and long-term development
Manage staffing schedules, callouts, and vacation coverage
Identify staffing needs and initiate recruitment efforts as needed
Oversee onboarding and training of new team members
Provide both recognition and corrective feedback as appropriate in collaboration with leadership and HR
Monitor workflow and CSR responsibilities to ensure smooth daily operations
Collaborate with admin team on tasks like accounts receivable, inventory, equipment needs, and reporting
Attend and represent CSRs in department and hospital-wide meetings
Maintain recruitment records when needed outside of Workday