Client Service Manager - Private Client Team

Annex Wealth Management•Brookfield, WI

4d•Onsite

About The Position

Step into a role where your organization and client-service instincts make you the trusted point of contact for high-net-worth clients. Client Service Manager We are seeking an exceptionally organized and client-centric individual to join our wealth management team in Brookfield, WI. In this role, you’ll combine your financial knowledge with your excellent client service skills to support and deepen relationships with high-net-worth clients—managing daily transactions, resolving inquiries, and proactively delivering the elevated, personalized experience our clients expect. Annex Wealth Management – Know the Difference Join Our Growing Team at our Headquarters in Brookfield, WI! (On-site gym!) Are you in search of an employer that prioritizes a positive culture and encourages outstanding teamwork? ‘Know the Difference’ applies to our employees too. We are a proud seven-time recipient of the Milwaukee Journal Sentinel's Top Workplaces Award. Our employees list our vibrant culture and engaged teams as two of our best features! Annex Wealth Management is a privately held, full-service registered investment advisor acting as a fiduciary for individuals, families, and businesses. Our team approach means our clients consistently interact with a group of experienced professionals boasting key credentials, certifications, and achievements in investment, tax, insurance, estate planning, and more. Communication and Education are key to Annex Wealth Management’s growth. Check us out on YouTube, our multiple podcasts, “Money Talk” on WTMJ; “The Investment Show” on WISN; and “The Annex Wealth Management Show” on WHBY and WFSX. Core Values At Annex Wealth Management, our values aren’t just words – they guide how we work every day: Knowledge Accountability Integrity Courage Respect Ownership Does this resonate with you? We're looking for positive, talented individuals who naturally embody these principles in their work and interactions. If you're ready to join a culture where these values are the foundation of everything you do, we’d love to hear from you. What You’ll Do The primary purpose of this role is to be one of the primary points of contact for all service-related needs of a high-net-worth wealth management client, ensuring smooth transactions and maintaining exceptional client relationships.

Requirements

Experience: Two plus years of experience in a client-facing role, preferably within an investment brokerage, advisory, or wealth management firm
Financial Knowledge: Working knowledge of financial planning, investment, and insurance fields. Experience with industry tools, i.e., financial planning and investment software systems and CRM, is preferred
Work Style: Detail oriented, resourceful, and able to multi-task effectively while remaining extremely organized—key to success in this role
Communication & Interpersonal Skills: Strong organizational and interpersonal skills are essential for maintaining and building client relationships
Team Fit: Enjoy working in a fast-paced team environment

Nice To Haves

Experience with industry tools, i.e., financial planning and investment software systems and CRM, is preferred

Responsibilities

Client Service & Inquiry Resolution: Manage daily client transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures.
Research, follow-up, and resolve client inquiries and requests through effective interaction with clients, advisors, operations staff, custodians, etc.
Client Relationship Coordination: Coordinate and follow through on account inquiry, transaction, financial planning, and maintenance requests throughout the client relationship.
This includes determining necessary documentation and forms, appropriate follow-through, and accurately communicating expectations.
Administrative & Proactive Support: Proactively take responsibility for preparing client reviews, maintaining accurate client records, and managing outgoing client communications.
Team Collaboration: Work in a team-oriented environment to deliver high-quality, personalized wealth management services.

Benefits

Benefits: Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) plan to help you secure your financial future
Life & Disability Insurance
Paid Time Off (PTO)
401(k) Retirement Plan: Build your future with our 401(k) plan and employer contribution
Company Events: We believe in celebrating wins and creating connections – whether it’s through get togethers, our Annual Picnic, or company milestones
Opportunities for professional growth and development

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