Client Service Manager

Kennedy Jenks•Richmond, VA

13d•Hybrid

About The Position

Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Virginia. The Client Services Manager plays a vital role in developing client strategies, assembling client teams, and executing plans to deliver KJ’s services efficiently. Additionally, this role involves project management responsibilities, ensuring adherence to company standards and deadlines.

Requirements

Bachelors and/or Masters degree in Civil or Environmental Engineering, or similar engineering field.
10+ years of related water/wastewater engineering consulting experience with a track record of success in business development.
Professional Engineer (PE) license
Proficiency with Microsoft Office Products and familiarity with Client Relationship Management tools.
Demonstrated ability to provide excellent client service.
Strong writing, editing, and research skills.
Strong analytical and problem-solving ability.
Some travel within the area to project sites, for client visits/meetings and to other Kennedy Jenks offices will be necessary.

Responsibilities

Achieve sales targets by leading new pursuits.
Cultivate, establish, and maintain client and partner relationships.
Accountable for ensuring successful project delivery and attainment of financial goals by optimizing operational efficiency.
Leads one or more client service teams, coordinates resources and activities, and connects people to projects.
Serves as Deputy PM or PM for various projects, working under the PM or Client Service Director, with full responsibility and accountability for scope, schedule and budget.
Leads client interview presentations, proposals, and strategy formulation.
Works closely with the Marketing & Proposals team to deliver sales results.