Client Service Manager- Grafton Area

ISS Facility Services•Grafton, MA

About The Position

Every ISS employee, or “placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self. ISS IS A PLACE TO BECOME WHAT YOU WANT ISS is a global workplace experience and facility management company, providing placemaking solutions that contribute to better business performance and makes life easier, more productive, and enjoyable – delivered to high standards by people who care. ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER With over 485,000 employees throughout 46 countries ISS is a company of belonging. ” Connecting People and Places to Make the World Work Better”. About the Role: Due to internal growth, we are looking for an experienced Full Time Cleaning Service Manager across the Grafton and surrounding areas. You will be responsible in managing day to day operations needs for your area and clients (government buildings and public schools) by ensuring the team is delivering the most effective cleaning services. You will demonstrate sound understanding of cleaning operations, utilise your strong technology and financial skills, whilst also delivering service excellence to all external and internal stakeholders.

Requirements

Experience in Cleaning Operations and managing a diverse workforce.
Already hold or prepared to obtain a Certificate IV in Asset Maintenance
Ability to work productively with limited supervision in a team environment or alone.
Must hold a current and valid Driver License
Exceptional communication and technology skills
Knowledge how to conduct and handle an incident investigation.
Must have full work rights.
Must hold or ability to obtain a NSW WWC, NSW Police Clearance & Government Clearance.
This position requires you to be able to hold and maintain satisfactory employment screening, such as a Working with Children, NSW Police Clearance- and Government Clearance.

Responsibilities

Manage a large number of diverse frontline employees - rosters, pays and Cleaning Best Practices
Liaising with Client and Employees on a regular basis
HSE experience in toolbox talk and risk assessment.
Professional presentation and customer service focused.
Ability to develop and maintain strong working relationships.
Working knowledge of work health and safety
Delivery of cleaning services per contractual requirements