Client Service Manager

Aires•Danbury, CT

40d•Hybrid

About The Position

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. We Have… An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98% A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development A comprehensive benefits package, including a 401K match Hybrid work environment An excellent career opportunity is currently available for a Client Service Manager reporting to the Aires Danbury, CT office. This exciting opportunity is in a high growth environment where you will utilize your experience to manage the overall client relationship and service experience.

Requirements

High School Diploma/GED required, Associate’s or Bachelor’s degree preferred.
Minimum of 3 years relocation industry experience, some or all of which involved client retention and/or handling real estate.
Exemplary interpersonal skills a must, including the ability to deliver presentations before large and small groups and respond to ad-hoc questions.
Must be willing to travel for client visits 25%- 30% of the time, including overnight stays, and participate in the business development process, as needed.
Excellent customer service and administrative skills
Computer literacy with MS Office products, and ability to grasp proprietary software
Demonstrated ability to manage multiple competing tasks
Ability to follow policies and procedures
Can-do attitude
Genuine desire to help others
Team oriented mindset, with a strong sense of care and urgency
Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

Nice To Haves

Certified Relocation Professional (CRP) or Global Mobility Specialist (GMS) certifications are a plus.

Responsibilities

Manages the client relationship and service experience for clients of low to moderate volume and complexity. Works closely and continuously with clients to build strong and enduring partnerships.
Collaborates with internal teams through the use of strong communication skills to facilitate the delivery of world-class customer service and get results.
Utilizes product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes.
Provides training to new and existing team members on client specific policies and processes.
Provides strategic guidance to help clients achieve their mobility objectives by leveraging Aires’ technology, products and services.
Proactively monitors client programs, project outcomes, and overall satisfaction.
Leads implementation and client transition process for low to moderate volume clients.
Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Advocates for solutions, product enhancements, and other actions to meet the needs of customers.
Drives business and strategy review process.
Applies retention and recovery strategies to retain longstanding client relationships.