Client Service Manager- Select Commercial P&C
About The Position
At Alera Group, client service isn’t transactional—it’s relational, strategic, and collaborative. We’re looking for a Client Service Manager, Select Commercial P&C who thrives at the intersection of leadership and hands-on client work. In this role, you’ll lead a team of service professionals while also managing a select book of business, ensuring our clients receive proactive, high-quality service that supports retention, growth, and long-term success. East Coast & Central Time Zones | Remote-Friendly Founded in 2017, Alera Group has grown into the 14th largest insurance broker in the U.S., offering national strength with a strong local feel. Our culture is built on collaboration, accountability, and shared success—and this role is a key part of making that real for our clients and our teams.
Requirements
- Bachelor’s degree in business, communications, operations, or a related field
- Minimum of 5 years of related experience in P&C with a carrier, broker, or consulting firm with a strong history of client service
- Active P&C license required
- Strong client-facing skills with the ability to manage complex accounts and conversations
- Comfort operating in a fast-paced, evolving environment
Nice To Haves
- Experience leading and implementing new and improved P&C processes that include the development of measurable performance goals, metrics, and benchmarks is preferr
Responsibilities
- Lead and support a team of Account Managers and Coordinators, creating a performance-based, collaborative environment rooted in accountability and development
- Manage a partial book of commercial P&C clients, driving retention, renewals, and account growth
- Oversee renewal strategy, including market negotiations, remarketing, proposal development, and coverage recommendations
- Serve as an escalation point for complex client or service issues, ensuring timely and thoughtful resolution
- Analyze exposures, loss history, and client operations to deliver tailored insurance solutions
- Partner closely with carriers, internal teams, and regional leadership to align service delivery with market strategy and client needs
- Monitor team KPIs (retention, turnaround time, documentation accuracy, service profitability) and adjust workflows as needed
- Ensure compliance, documentation accuracy, and best practices within the agency management system
- Share market insights, carrier feedback, and service trends with leadership to support continuous improvement
Benefits
- Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
