Client Service Manager

Gallagher•New York, NY

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. At Gallagher, we’re united by a commitment to helping businesses grow, communities thrive, and people prosper. As a Client Service Manager II, you’ll play a key role in delivering exceptional service to our clients, helping them navigate challenges and find solutions that make a real difference. If you’re someone who thrives on building relationships, solving problems, and mentoring others, this is your opportunity to grow with us.

Requirements

A bachelor’s degree with at least 3 years of client service or claims management experience, or a high school diploma/GED with 8+ years of relevant experience
A Property and Casualty Insurance License
Proficiency in Microsoft Office
The ability to build professional relationships with internal and external partners
A resilient and adaptable mindset to handle shifting priorities
A collaborative spirit and eagerness to work with teams across Gallagher

Responsibilities

Take the lead in ensuring our clients receive the best possible solutions.
Guide the renewal process, secure existing business, and identify opportunities to expand services.
Address risk management needs through thoughtful, consultative conversations.
Mentor team members, fostering their growth through continuous learning and feedback.
Ensure compliance standards are met.
Maintain accurate client and policy data using Gallagher’s technology to enhance productivity and quality.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program